mirror of
https://github.com/myronblair/tomsjavajive
synced 2026-06-30 17:50:32 -05:00
myron
2a1ca85062
- faq.php: accordion FAQ with Orders, Coffee & Products, Coffee Freshness & Storage, and Account sections - shipping.php: rates table (3-5 days after processing), processing time, delivery flow - returns.php: three-tier policy (your/our/shared responsibility) adapted from DripShipper - track-order.php: order lookup by order number + email, progress steps, tracking link - privacy.php: full privacy policy adapted for Toms Java Jive - footer.php: added Privacy Policy link to Support section Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
90 lines
6.9 KiB
PHP
90 lines
6.9 KiB
PHP
<?php
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$pageTitle = "Returns & Refunds - Tom's Java Jive";
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$metaDescription = "Tom's Java Jive return and refund policy. Simple, transparent, and always on your side.";
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$breadcrumbs = [
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['name' => 'Home', 'url' => 'https://tomsjavajive.com'],
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['name' => 'Returns', 'url' => 'https://tomsjavajive.com/returns.php']
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];
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require_once __DIR__ . '/includes/header.php';
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?>
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<section class="section" style="padding-top: 2rem; padding-bottom: 4rem;">
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<div class="container" style="max-width: 800px;">
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<div style="text-align: center; margin-bottom: 3rem;">
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<h1 style="font-size: 2.5rem; margin-bottom: 0.75rem;">Returns & Refunds</h1>
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<p style="color: var(--text-muted); font-size: 1.1rem;">Simple, transparent, and always focused on making things right.</p>
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</div>
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<!-- Intro -->
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<div class="card" style="margin-bottom: 2rem;">
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<div class="card-body">
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<p style="color: var(--text-muted); line-height: 1.8; margin: 0;">At Tom's Java Jive, we believe in keeping things simple and transparent — especially when it comes to our return policy. Here's how we handle issues, with a focus on making things right as quickly as possible.</p>
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</div>
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</div>
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<!-- Your Responsibility -->
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<div class="card" style="margin-bottom: 1.5rem;">
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<div class="card-body">
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<div style="display: flex; align-items: center; gap: 0.75rem; margin-bottom: 1rem;">
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<div style="width: 42px; height: 42px; background: rgba(59,130,246,0.12); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 1.3rem; flex-shrink: 0;">👤</div>
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<h2 style="font-size: 1.2rem; margin: 0;">Your Responsibility</h2>
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</div>
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<p style="color: var(--text-muted); line-height: 1.8; margin-bottom: 1rem;">If there's a mistake on your end — such as providing an incorrect shipping address or ordering the wrong item — you'll be responsible for the cost of correcting it.</p>
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<div style="background: var(--bg-secondary); border-radius: 8px; padding: 1rem 1.25rem;">
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<div style="font-weight: 600; margin-bottom: 0.4rem; font-size: 0.95rem;">What to do:</div>
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<p style="color: var(--text-muted); margin: 0; line-height: 1.7; font-size: 0.95rem;">Simply <a href="/shop.php">place a new order</a> and <a href="/contact.php">let us know</a> about both the issue and your new order number. We'll prioritize the corrected order to get it on its way quickly.</p>
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</div>
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</div>
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</div>
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<!-- Our Responsibility -->
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<div class="card" style="margin-bottom: 1.5rem;">
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<div class="card-body">
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<div style="display: flex; align-items: center; gap: 0.75rem; margin-bottom: 1rem;">
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<div style="width: 42px; height: 42px; background: rgba(16,185,129,0.12); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 1.3rem; flex-shrink: 0;">☕</div>
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<h2 style="font-size: 1.2rem; margin: 0;">Our Responsibility</h2>
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</div>
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<p style="color: var(--text-muted); line-height: 1.8; margin-bottom: 1rem;">We're all human, and occasionally mistakes happen on our end too. Our error rate is very low, but if we slip up — like sending the wrong grind, the wrong product, or using the wrong label — we fully take responsibility.</p>
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<div style="background: rgba(16,185,129,0.08); border: 1px solid rgba(16,185,129,0.3); border-radius: 8px; padding: 1rem 1.25rem;">
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<div style="font-weight: 600; margin-bottom: 0.4rem; font-size: 0.95rem; color: #10b981;">What we'll do:</div>
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<p style="color: var(--text-muted); margin: 0; line-height: 1.7; font-size: 0.95rem;">Contact us, place a new order, and send us a note about the mistake along with your new order number. We'll cover all costs for the replacement coffee and its shipping, and we'll get the corrected order out as fast as we can.</p>
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</div>
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</div>
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</div>
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<!-- Shared Responsibility -->
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<div class="card" style="margin-bottom: 2rem;">
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<div class="card-body">
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<div style="display: flex; align-items: center; gap: 0.75rem; margin-bottom: 1rem;">
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<div style="width: 42px; height: 42px; background: rgba(245,158,11,0.12); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 1.3rem; flex-shrink: 0;">🤝</div>
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<h2 style="font-size: 1.2rem; margin: 0;">Shared Responsibility</h2>
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</div>
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<p style="color: var(--text-muted); line-height: 1.8; margin-bottom: 1rem;">Sometimes issues arise that are beyond anyone's control — carrier mistakes, package theft, or items reported as undelivered. In these cases, you have flexibility in deciding the best course of action, whether that's filing a claim with the carrier or requesting a replacement.</p>
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<div style="background: rgba(245,158,11,0.08); border: 1px solid rgba(245,158,11,0.3); border-radius: 8px; padding: 1rem 1.25rem;">
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<div style="font-weight: 600; margin-bottom: 0.4rem; font-size: 0.95rem; color: #d97706;">How it works:</div>
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<p style="color: var(--text-muted); margin: 0; line-height: 1.7; font-size: 0.95rem;">If you choose to replace the order, you'll cover the shipping cost and we'll cover the coffee cost up to <strong>$25.00</strong>. Place a new order, <a href="/contact.php">email us</a> with the details and your new order number, and we'll refund the coffee cost and expedite the replacement.</p>
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</div>
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</div>
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</div>
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<!-- How to Contact -->
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<div class="card" style="margin-bottom: 2.5rem;">
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<div class="card-body">
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<h2 style="font-size: 1.2rem; margin-bottom: 1rem;">How to Reach Us</h2>
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<ol style="padding-left: 1.25rem; color: var(--text-muted); line-height: 1.9; margin: 0;">
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<li>Email <a href="mailto:hello@tomsjavajive.com">hello@tomsjavajive.com</a> with your <strong>order number</strong> and a description of the issue.</li>
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<li>If your order arrived damaged, include a photo — it helps us resolve things faster.</li>
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<li>We'll respond within <strong>1 business day</strong> with next steps.</li>
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<li>Refunds are returned to your original payment method within <strong>3–5 business days</strong>.</li>
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</ol>
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</div>
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</div>
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<p style="text-align: center; color: var(--text-muted);">Have a question about your order? <a href="/contact.php">Contact us</a> and we'll take care of you.</p>
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</div>
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</section>
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<?php require_once __DIR__ . '/includes/footer.php'; ?>
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