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Returns & Refunds

Simple, transparent, and always focused on making things right.

At Tom's Java Jive, we believe in keeping things simple and transparent — especially when it comes to our return policy. Here's how we handle issues, with a focus on making things right as quickly as possible.

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Your Responsibility

If there's a mistake on your end — such as providing an incorrect shipping address or ordering the wrong item — you'll be responsible for the cost of correcting it.

What to do:

Simply place a new order and let us know about both the issue and your new order number. We'll prioritize the corrected order to get it on its way quickly.

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Our Responsibility

We're all human, and occasionally mistakes happen on our end too. Our error rate is very low, but if we slip up — like sending the wrong grind, the wrong product, or using the wrong label — we fully take responsibility.

What we'll do:

Contact us, place a new order, and send us a note about the mistake along with your new order number. We'll cover all costs for the replacement coffee and its shipping, and we'll get the corrected order out as fast as we can.

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Shared Responsibility

Sometimes issues arise that are beyond anyone's control — carrier mistakes, package theft, or items reported as undelivered. In these cases, you have flexibility in deciding the best course of action, whether that's filing a claim with the carrier or requesting a replacement.

How it works:

If you choose to replace the order, you'll cover the shipping cost and we'll cover the coffee cost up to $25.00. Place a new order, email us with the details and your new order number, and we'll refund the coffee cost and expedite the replacement.

How to Reach Us

  1. Email hello@tomsjavajive.com with your order number and a description of the issue.
  2. If your order arrived damaged, include a photo — it helps us resolve things faster.
  3. We'll respond within 1 business day with next steps.
  4. Refunds are returned to your original payment method within 3–5 business days.

Have a question about your order? Contact us and we'll take care of you.