Returns & Refunds

At Tom's Java Jive, your satisfaction is our priority. We accept returns and exchanges within 30 days of delivery for any reason — whether the product is defective or you simply changed your mind.

• Defective products — damaged, stale, or incorrect items sent by us
• Non-defective products — changed your mind, ordered the wrong flavor or grind
• Exchanges — swap for a different product of equal or lesser value
• All items must be in their original, unopened packaging (except in cases of defect)
• Applies to orders shipped within the United States

1. Email sales@tomsjavajive.com with your order number and reason for the return or exchange.
2. If the item arrived damaged or defective, include a photo — it helps us resolve things faster.
3. We'll respond within 1 business day with a free prepaid return label — download and print it at home.
4. Pack the item securely and drop it off at any compatible carrier location.
5. Once we receive your return, your refund will be processed within 5 business days to your original payment method.

• Refunds are issued to your original payment method
• Processed within 5 business days of receiving your return
• No restocking fees — you receive the full amount paid
• Return shipping is free — we provide a prepaid label
• For exchanges, replacement orders ship within 1–2 business days of receiving your return